MOJO4K • Refund Policy

Refund Policy Buy With Confidence

At MOJO 4K, we stand by the quality of our services and work hard every day to provide the best possible experience. We believe in our service 100%, but we also understand that sometimes things may not work as expected.

Our goal is to make sure you feel comfortable with your purchase. If you experience issues that we are unable to resolve, we are happy to review your refund request under the policy below.

7-day refund window
Fair review process
24/7 support available

7-Day Refund Policy

Refund requests are accepted within 7 days of the purchase date. After that period, standard refunds are no longer processed.

Technical Issue Resolution

If we are unable to resolve a technical issue that makes the service unusable within 48 hours, a full refund may be issued.

Support First

Before a refund is processed, our team will do its best to understand the issue, provide transparency, and help resolve the problem quickly.

Refund Eligibility

We offer a 7-day refund policy for purchases. If you are not completely satisfied with your service, or if you are experiencing issues that we are unable to resolve, we are happy to review and process a refund request within 7 days of your purchase.

Our aim is to ensure that every customer feels confident and comfortable with their purchase.

How to Request a Refund

Step 1: Send an email to Help@mojo4k.com with the subject line: Request a Refund.
Step 2: Include your transaction order ID and a short description of the issue you are facing.
Step 3: In some cases, we may ask for additional proof to better understand the situation and speed up the process.

Conditions for Refunds

  • Refund requests are only accepted within 7 days of the purchase date.
  • After 7 days, standard refund requests will not be processed.
  • If we are unable to resolve technical issues that make the system unusable within 48 hours, a full refund will be issued.
  • For credit card payments, refunds usually take 20 to 31 working days to process, but in some cases they may take up to 90 days depending on the payment provider.
  • We do not control processing times set by payment processors or banks.

Partial Refunds

If a refund is requested after the first 7 days, we may issue a partial refund based on the unused portion of the subscription.

When Refunds Are Not Eligible

  • Setup issues: If you are unable to set up your device, box, or system, our support team is happy to assist you. However, refunds are not available for issues related to personal setup or device configuration.
  • Temporary service interruptions: Some channels may occasionally freeze or buffer due to internet fluctuations, maintenance, or ISP-related issues. These are usually temporary.
  • Channel or server issues: If a specific channel or server issue happens, we will work to fix it as soon as possible. If the issue lasts longer than 48 hours, we may either issue a full refund or extend the subscription to compensate for lost time.

Customer Support

We are here for you 24/7. If you need assistance, have questions, or want to request a refund, you can contact our support team using the options below.

WhatsApp Support

Message us for quick help before or during the refund request process.

Start WhatsApp Chat

Rest Assured, We’ve Got You Covered

Our priority is to make your experience as smooth as possible. We always aim to resolve issues quickly and fairly, so you can buy with confidence knowing that we are committed to your satisfaction.

Refund processing times may vary depending on your payment method and provider. Our team will always do its best to keep you informed throughout the process.